Theft of HOA payment

The missing check has been located by EBMC. Unfortunately, this is after a criminal investigation has been initiated and my bank informed me they will have to close my checking account and I’ll have to redo all my automatic withdrawals and payments – I’ll visit the bank tomorrow and see where it’s all at and what can be salvaged. Here is a timeline of what happened.

06/03/19: Check from my account made out to our HOA for $120 cleared.
06/24/19: I got a notice from EBMC, dated 06/17/2019 that they have not received my HOA payment. I contacted Susan Howard at EBMC to inquire.
06/25/19: Multiple emails were exchanged between myself and Susan. Susan notified me that she was not able to download the pdf file I sent her that contained an image, front and back, of the cancelled check. She received the email but wasn’t able to access the attachment. I encouraged her to resolve the issue she was having with their IT department as this is a clear case of either a mail client or their mail server blocking attachments. I also requested that she provide me with an alternate email address where I can forward the email with the attachment – I was hoping that another email address will not block attachment. Susan came back asking that I download a copy of the cancelled check as a pdf file and email it to her. I clarified for Susan that everything she suggested has already taken place and left her with a question. I have not heard from Susan since. She simply walked away from the issue and made no further effort to resolve it.
08/27/19: While dropping in on our August HOA meeting, I discovered that EBMC never resolved this issue. I forward the previous email chain along with the cancelled check pdf file to Holly at EBMC. Holy had no issues viewing the pdf file.
09/20/19: Holly notified me that after contacting their accounting department multiple times, they were unable to find my check cashed on their end. Since, it was confirmed that they did not cash my check, I contacted my bank the same day and began an ACH investigation. The only thing left was check fraud.
09/23/19: The bank contacted me and informed me that they will need a police report in order to recover my funds and began an investigation that will last up to 60 days. I filed a police report with the Washoe County police department. The bank further informed me that they need to close my checking account since it has been compromised, open a new one and redo all my autopayments and deposits – not an insignificant task.
09/24/19: Holly from EBMC informed me that they discovered my check was cashed by them.

At this point, the issue is closed as far as being credited for my HOA payment. I just get to deal with the nuclear fall out that resulted with my bank and Washoe County sheriff’s department.

Hello. Thank you very much for posting this information. The Board, GCE Homeowners and EBMC are meeting tomorrow evening at 6pm at the South Valleys Library. I hope you and any homeowners with concerns/ comments will join us for further discussion related to this issue. This is an open meeting for all homeowners and we welcome your attendance.
Judy Baatrup